BhimaPolicies

Effective Date: 01 July 2026 | Last Updated: 01 July 2026

Orders may be cancelled by the customer only before the order has been dispatched from the Bhima Jewellery warehouse/showroom. Once an order has been dispatched, it cannot be cancelled; the customer must instead follow the Return Policy upon delivery.

A cancellation charge of 3% of the order value will be deducted from the refund amount for any customer-initiated cancellation, irrespective of the reason, as determined by Bhima Jewellery from time to time. This charge covers payment gateway fees, processing, and administrative costs incurred on the order.

The balance amount (order value minus the 3% cancellation charge) will be refunded to the original payment method used at checkout, per the Payment Policy refund timelines. No rate protection applies to the refunded amount — i.e., the refund is of the originally paid amount minus the cancellation charge, not subject to any rate revaluation.

As Bhima Jewellery's e-commerce platform does not currently offer custom or made-to-order pieces, all products are eligible for cancellation under the standard window in Clause 1, subject to the cancellation charge.

Bhima Jewellery reserves the right to cancel any order — even after payment confirmation — under circumstances including but not limited to:

Stock unavailability after order placement

Pricing or product information errors (per the Pricing Policy)

Suspected fraudulent transaction or KYC verification failure

Inability to verify delivery address or recipient identity

Force majeure or logistics disruption preventing fulfillment

In such cases, the customer will receive a full refund with no cancellation charge deducted, since the cancellation was not customer-initiated.

Where an order contains multiple items, the customer may cancel individual items before dispatch, subject to the same 3% charge applied proportionately to the value of the cancelled item(s) only.

Cancellation requests must be raised only through the customer's registered email address with Bhima Jewellery. Requests received through any other channel (phone, social media, in-platform chat, etc.) will not be processed as valid cancellation requests and the customer will be directed to submit the request via registered email.

Cancellation requests will be reviewed and processed within 24–48 hours of receipt. If the order has already been dispatched by the time the request is processed — even if the email was sent within the window in Clause 1 — the cancellation request cannot be honoured, and the customer must follow the Return Policy upon delivery instead. Confirmation of a successful cancellation, along with the applicable refund amount and timeline, will be sent to the customer's registered email.