BhimaPolicies

Effective Date: 01 July 2026 | Last Updated: 01 July 2026

All Bhima Jewellery products are shipped in tamper-evident packaging, sealed with a security tape/seal at the point of dispatch. The outer packaging (poly mailer/shipping box) and the inner product packaging (tin box/jewellery box) are both sealed to ensure the product remains untouched between dispatch and delivery.

To raise any claim of damage, missing item, incorrect product, or discrepancy upon delivery, the customer must record a continuous, unedited unboxing video that clearly captures the following, without any pause or cut from start to finish:

The sealed outer package with shipping label/order details visible, before opening

The tamper seal/tape intact (or any visible tampering, if present)

The act of opening the outer package

The sealed inner product box with seal intact

The act of opening the inner product box

The product itself, clearly visible, immediately upon opening

Claims for damage, discrepancy, missing items, or tampering will not be accepted without this unedited unboxing video. Edited, paused, or multi-clip videos will not be accepted as valid evidence.

Customers are strongly advised to inspect the outer package and tamper seal for any signs of damage or tampering before accepting delivery. If the seal appears broken, tampered, or compromised at the time of delivery, the customer should refuse delivery and immediately report this to Bhima Jewellery customer care via registered email, with photographic evidence, rather than accepting and opening the package.

By accepting delivery of a package with an intact tamper seal, the customer confirms that the package has not been tampered with in transit. This does not waive the customer's right to claim manufacturing defects or discrepancies discovered upon opening, provided the mandatory unboxing video (Clause 2) is recorded and submitted within the reporting window (Clause 5).

Any claim relating to damage, missing item, incorrect product, or discrepancy must be reported to Bhima Jewellery via registered email within 24 hours of delivery confirmation, along with the unedited unboxing video and any supporting photographs. Claims raised after this window will not be eligible for resolution, replacement, or refund on these grounds.

In addition to the unboxing video, customers are encouraged to take clear photographs of the package and seal condition immediately upon receipt, before opening, as supplementary evidence to strengthen any claim raised.

Unboxing videos and photographs submitted by customers will be used solely for the purpose of verifying and resolving the specific claim raised, in accordance with the Privacy Policy.

Bhima Jewellery reserves the right to reject any claim of damage, discrepancy, or tampering where the mandatory unboxing video is not provided, is incomplete, or appears edited/manipulated, as determined by Bhima Jewellery from time to time.